Accreditation for General Practice is based on the Royal Australian College of General Practitioners (RACGP) Standards for General Practice. These standards are a tool for assessment and quality improvement in General Practices and are used by agencies (AGPAL & GPA Accreditation Plus) as part of the accreditation process.

To commence the process of gaining accreditation against the Standards, a general practice must choose an accreditation agency that will be able to talk them through this process, explain what is required and support them throughout the process. It normally takes a practice between 12 - 18 months to prepare for their accreditation surveyor visit.

There are two accreditation bodies for general practice.

AGPAL – Australian General Practices Accreditation Limited 
Level 1, 65 Park Road (PO Box 2058) Milton QLD 4064 
Ph: 1300 362 111 
Fax: 1300 362 110 

GPA - Accreditation Plus 
95-97 Sheridan Street, Gundagai NSW 2722 
Ph: 1800 188 088 
Fax: 1800 644 807 

Consultation Process for Next Edition of the Standards

In order to ensure that the RACGP Standards for general practices remain relevant and reflect contemporary general practice, the RACGP has commenced the development of the next edition of the Standards.

The RACGP are hoping to engage as many stakeholders as possible in the development process, and have set up a range of ways to receive feedback (making submissions, completing questionnaires, providing verbal feedback, attending a workshop or sending a tweet).

To provide the RACGP with feedback visit their Standards Development website which provides all the details on how to do this.

Benefits of having your practice accredited

  • Increased practice efficiency, reduced risk and the assurance that your practice is up-to-date with current trends and best practices.
  • Access to the Commonwealth's Practice Incentives Program (PIP) and 20 RACGP category 2 CPD points.
  • Structured approach to development and/or upgrade of practice policies and procedures.
  • Supports adoption of best practice guidelines on clinical and practice management, including reducing clinical risk.
  • Improves staff morale through increased management efficiencies.
  • Improves patient services in terms of communication, patient management, preventative health and medical records.
  • Improves safety for workers, patients and visitors.

How Western Victoria Primary Health Network supports your practice

  • Advice and support on meeting the RACGP standards.
  • Assistance in sourcing relevant resources, including template manuals for policies and procedures, computer security guidelines, triage processes, recall and reminder system implementation amongst other resources
  • Practice Managers network for access to peer advice.

Accreditation resources

RACGP Standards for General Practices

PIP Calculations of Payments - To be eligible to participate in the PIP, a practice must be accredited or registered for accreditation against the Royal Australian College of General Practitioners (RACGP) Standards for general practices. Practices must achieve full accreditation within 12 months of joining the PIP and maintain full accreditation thereafter. The PIP Income Estimator can estimate income based on individual circumstances.

Managing emergencies and pandemics in general practice

The Royal Australian College of General Practitioners (RACGP) has developed Managing emergencies and pandemics in general practice: A guide for preparation, response and recovery with support from the Department of Health.

The aim of the guide is to assist general practices to better prepare for, respond to and recover from the impact of emergencies and pandemics. The guide has been designed to be an educational resource for general practice staff during emergency preparations and response efforts.

RACGP Emergency Response Planning Tool (ERPT)

Department of Health and SHERP

Country Fire Authority

RACGP Computer and info Security Standards

RACGP Computer and information security templates

Managing emergencies and pandemics in general practice

Other Resources

Prescription Shopping Program

Drugs and Poison Controls in Victoria

Refugee and Auslan Interpreting Services

Translating and Interpreter Services

Vicdeaf Interpreting Service

Patient Feedback Questionnaire

Program officer

Jenny Boyd

P: 5222 0800