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Psychosocial support services are now available in the western Victorian region. These important mental health programs are designed to support people and families who are not part of the NDIS or public mental health services.

The services are funded under the Commonwealth Government's National Psychosocial Support Measure

Western Victoria psychosocial support service providers

Two psychosocial support programs are offered in western Victoria:

How psychosocial support programs work

Peer Workforce Psychosocial Support models use people with lived experience alongside qualified mental health professionals to offer a comprehensive range of evidence informed psychosocal interventions to reduce the impact of mental illness and support improved functioning and contributing lives.

Psychosocial support services are delivered, coordinated and integrated within existing treatment and support systems to offer a person-centred approach.

The services build capacity and stability in one or more of the following areas:

  • social skills and friendships
  • family connections
  • managing daily living needs
  • financial management and budgeting
  • finding and maintaining a home
  • vocational skills and goals including volunteering
  • education and training goals
  • maintaining physical wellbeing including exercise
  • managing drug and alcohol addictions including tobacco
  • building broader life skills including confidence and resilience.

 Pyschosocial support services are expected to be short term and provided for no longer than 12 months. They can include a mix of individual and group-based activities held on weekends or after hours. 

Who is eligible for a psychosocial support program

To be eligible for psychosocial support, a client must:

  • reside within the Western Victoria PHN catchment and
  • have a diagnosed severe mental illness with significant functional impairment and
  • are aged between 18 and 65 years and
  • are not eligible for the NDIS because they do not have significant, permanent functional impairment/s associated with their mental health condition or
  • are eligible for the NDIS but are waiting for an access decision and/or thier NDIS plan to begin.

Clients not eligible are those who:

  • are an NDIS participant and have an active NDIS plan or
  • are clients of Personal Helpers and Mentors (PHaMs), Day to Day Living (D2DL) and Partners in Recovery (PIR) who a eligible for Continuity of Support or
  • are registered clients of the public clinical mental health service system and able to access the Early Intervention Psychosocial Support Response or
  • are receiving other similar services from another provider or program. 

How to refer clients to a psychosocial support program

General Practitioners

To refer a client, please:

  • complete and send an electronic Referral Point Primary Mental Health Care referral via Best Practice, Medical Director or Zedmed. Guidelines on using electronic referral (e-referral forms) are available on our Psychological Therapy Services page.


Service providers and individuals

To refer a client, please directly contact the relevant service supplier in your area:

Further information

If you would like further information from Western Victoria PHN in relation to the psychosocial support programs, contact:

  • Michael Struth, Senior Manager Mental Health - phone 03 5564 5819