Telehealth is the term used for a video consultation between a patient and a specialist. Telehealth benefits patients who would otherwise need to travel long distances for specialist advice, including:

  • Rural and remote patients
  • Patients who are not easily transported
  • Patients living in aged care facilities.

For additional information on Telehealth please contact the PHN office located in your region.

Eligible Geographical Areas

Telehealth services funded under Medicare are determined according to the Australian Standard Geographical Classification Remoteness Area (ASGC-RA) classifications. Telehealth Eligible Areas are RA2 – 5, which are areas outside a major city. Check your locations classification online.


List of Specialists who provide Telehealth services

GP Item Numbers

There are multiple MBS items available for services provided by general practice. These enable GPs, nurse practitioners, midwives, Aboriginal health workers and practice nurses to provide clinical assistance to the patient during the specialist video consultation.

For a list of the Telehealth MBS Items, please visit the MBS website

Specialist Item Numbers

MBS items are available for video consultations provided by specialists, consultant physicians and psychiatrists. Specialists can consult directly to the patient (known as ‘unsupported’ Telehealth) or to a patient at their general practice.

For a list of the Telehealth MBS Items, please visit the MBS website

Residential Aged Care Facilities

Patient-end practitioners who provide patient-end services to residents of a Residential Aged Care Facility (RACF) or to patients receiving treatment in an Aboriginal Medical Service should have a Medicare provider number linked to those locations and this will allow the practitioner to bill the appropriate MBS item.

For a list of the Telehealth MBS Items, please visit the MBS website

Psychological Therapy Services

New MBS items numbers have been introduced from 1 November 2017 to provide Medicare rebates for attendances provided via video conferencing by a psychologist, occupational therapist or social worker to a patient.

Patients are eligible for up to seven video conferences per calendar year, with at least one face-to-face consultation to be conducted within the first four sessions.

For a list of the Telehealth MBS Items, please visit the MBS website

Telehealth sml

More information

Geelong: telephone 5222 0800, email

Ballarat: telephone 5331 6303, email

Horsham: telephone 5381  1756, email

Warrnambool: telephone 5564 5888, email