Consumers and My Health Records

What is My Health Record?
My Health Record is an online summary of your health information. You control what goes into your record, and who is allowed to access it. Share your health information with doctors, hospitals and other healthcare providers from anywhere, any time.
Healthcare providers such as GPs, specialists and pharmacists can add clinical documents about your health to your record. This includes:
• An overview of your health uploaded by your doctor, called a Shared Health Summary. This is a useful reference for new doctors or other healthcare providers that you visit
• Hospital discharge summaries
• Reports from test and scans, like blood tests
• Medications that your doctor has prescribed to you
• Referral letters from your doctors
Having a My Health Record means your important health information including allergies, current conditions and treatments, medicine details, pathology reports or diagnostic imaging scan reports can be digitally stored in one place.
As more people and their healthcare providers use the My Health Record system, Australia’s national health system will become better connected. This will result in faster and more efficient care for you and your family.
More information about My Health Record can be found at

How is it different to what I have now?

My Health Record won’t replace the existing records at your current Healthcare Provider, but will allow for more information to be added and accessed, for example, for medical consultations, for blood tests and x-ray reports, and as prescriptions are filled. Your doctors will still store notes in their local systems.

Why should I get an My Health record?

Better access

Your important healthcare information will be available in one place online that is easily accessible by your authorised doctors, specialists, or hospitals.

Even if you move or travel interstate, the information can be viewed securely online, anywhere, any time.

If you want, you can access your health information from any computer with an internet connection.

You control who can see it. Once it’s set up you don’t need to do anything.

Improved safety

In a medical emergency, healthcare providers connected to the My Health Record system can see your health information to provide you the best possible care quickly.

If you want, you can list any allergies, adverse reactions and medical conditions you may have to help healthcare providers give you better advice and treatment.

More convenient

You won’t need to worry about having to remember and repeat your health history like medicines, details of chronic conditions, and dates of recent tests with different or new healthcare providers.

The same goes for your children’s health history like immunisations and medical tests.

Strong security

If you choose to you can control who sees what information in your My Health Record.

There are strict rules and regulations on who can see or use your My Health Record to protect your health information from misuse or loss. There are penalties for anyone who breaks these.

Privacy matters

We respect your privacy.

To create a My Health Record, we will collect information about you and your children from Medicare and some other government bodies including your name, date of birth, and Medicare records from the last two years. Registered healthcare provider organisations such as general practices and hospitals will be able to access your My Health Record when providing healthcare to you.


Who has access to my My Health record?

Only you and the healthcare organisations providing your care can access and add to your record.  In addition to your selected doctors, nurses and other healthcare professionals involved in your care, you can share your health information with family members, carers, or other trusted people if you wish.  Your eHealth record has strong security and privacy safeguards.  Unlike traditional paper-based records, you can also see who’s accessed or updated your My Health record.

In an emergency or life-threatening situation, where giving consent is not possible, a doctor may gain emergency access, for 5 days, to your My Health record.

Who is connected in the Western Victoria PHN region?

Over 80% of general practices and 30% of pharmacists are connected.

To ensure your Healthcare Organisation can view its patients’ digital health records, your organisation needs to register to participate in Australia’s My Health Record system.

Once your organisation is registered, Individual Healthcare Providers and other relevant employees can be authorised to access the My Health Record system on the organisation’s behalf.

Health care providers can find out more by visiting the My Health Record website.

Frequently Asked Questions

The Australian Digital Health Agency has produced these Frequently Asked Questions to help consumers.

Healthcare provider registration

Healthcare organisations need to register to participate in Australia’s My Health Record system. Once your organisation is registered, individual healthcare providers can be authorised to access the My Health Record system on the organisation’s behalf through conformant software.

Click here to start the registration process.

Healthcare providers without conformant software can access My Health Record via the provider portal.

Click here to read the Provider Portal Registration Process and Fact Sheet.


Australian Digital Health Agency My Health Record 6 Oct 2017